NSW Fair Trading advises consumers to only sign up with Fitness Australia affiliated gyms

Fitness Australia Chief Executive Bill Moore has welcomed comments from NSW Minister for Better Regulation Matt Kean that urges consumers looking to join a gym to sign up to a Fitness Australia affiliated club.

Speaking yesterday about the need for potential gym members to be aware of their consumer rights

Minister Kean stated “when looking for a new gym, remember to shop around and make sure the gym is a member of Fitness Australia, and is therefore bound to the Fitness Industry code of practice.”

Minister Kean also advised that NSW Fair Trading (the former NSW Department of Fair Trading) had received about 550 complaints a year for the past three years about gym memberships.

Responding to the Minister’s advice, Moore stated “this is a great reminder for consumers to be choosing the right gym or fitness facility.”

“We know that the measures in place between Fitness Australia and the State and Territory Departments of Fair Trading to protect both the fitness businesses and their clients are most effective when the business is a member of Fitness Australia.”

“We work closely with our business members who strive for a high standard of customer care, safety and service.”

Moore advised that Fitness Australia members have made a commitment to industry’s key business principles and standards.

Fitness Australia’s commitment to the fitness industry includes developing guidelines and safety standards through consultation with experts which in turn are delivered as quality education programs for business accreditation, putting client safety first.

Moore added “we will continue to work with the State based Departments of Fair Trading to see how we can contribute to reducing complaints about gym contracts.”

For more information go to fitness.org.au 

1st February 2018 - NSW CONSUMERS CAUTIONED OVER FITNESS CLUB MEMBERSHIPS

18th January 2018 - FITNESS AUSTRALIA’S BILL MOORE FLAGS INDUSTRY CHALLENGES FOR 2018

8th November 2017 - FITNESS AUSTRALIA-LED JOINT VENTURE ACQUIRES FILEX CONVENTION 

5th June 2017 - FITNESS AUSTRALIA BRINGS INDUSTRY STAKEHOLDERS TOGETHER ON KEY ISSUES 

23rd February 2017 - FAIR WORK COMMISSION CUTS SUNDAY AND PUBLIC HOLIDAY PENALTY RATES

29th November 2016 - NSW FAIR TRADING COMMISSIONER WARNS AGAINST DEALINGS WITH GYM OPERATOR FIT ‘N’ GO 

28th November 2016  - FITNESS AUSTRALIA ANNOUNCE FORMATION OF INDUSTRY STANDARDS COUNCIL

8th August 2016 - FAIR WORK OMBUDSMAN STEPS IN TO STOP CANBERRA GYM UNDERPAYING PERSONAL TRAINER 

9th February 2016 - GYMS RISK BREACHING UNFAIR TERMS BAN

25th June 2015 - MEMBERS OUT OF POCKET AFTER CLOSURE OF LIFESTYLE FITNESS CLUBS IN SYDNEY’S INNER WEST

21st May 2015 - NEW PRINCIPLES TO GUIDE THE FITNESS INDUSTRY

25th March 2014 - FITNESS AUSTRALIA RELEASES NATIONAL MEMBERSHIP CONTRACT TEMPLATE, APPOINTS NEW BOARD MEMBER 

29th May 2013 - NSW FAIR TRADING COMMISSIONER REMINDS CONSUMERS OF GYM MEMBERSHIP RIGHTS AND RESPONSIBILITIES