Gladstone Partners with Technogym

A unique partnership between Gladstone and Technogym has been agreed to provide the clients of both companies with a more complete solution for raising customer service standards, increasing member retention and providing a material difference to the profitability of many health and fitness facilities.
The integrated solution allows for the transfer of key data between Gladstone's flagship Plus2 membership solution and Technogym's Wellness System and Contact Manager solution on the gym floor.
Technogym's Wellness solution, in addition to allowing gym users to reach their fitness goals, also enables gym facility owners to better understand their members' habits and activity plans. This, combined with access control and attendance data gained from Gladstone's Plus2 membership management solution, enables gym facilities to map out visits from those members who are not using the gym facilities at a given time, but are still on-site for instance using the swimming pool or other facilities. An enhanced solution, integrating these systems, will ensure a fuller picture of members' activities is provided to improve management of the facilities.
Taking a holistic view of members' requirements ensures that gym managers and owners can offer a more personalised service and easily identify those members who are at risk of attrition. Taking proactive and targeted actions to engage with club members offers a superior level of customer service to match each member's unique needs, and in doing so facility managers can materially enhance customer satisfaction and revenue opportunities.
Dr. Said Ziai, Chairman and CEO of Gladstone plc, commented, "we are delighted to reinforce our strategic relationship with a world-class partner such as Technogym. The feedback from our clients has already been very positive and encouraging. Integrating our technology solutions opens up additional possibilities for managers of health and fitness facilities to materially offer a superior calibre of support to their members, create a competitive advantage through better services and ultimately assist them in improving their operating margins."
Tony Majakas, Managing Director at Technogym, added "the certified partnership between Technogym and Gladstone, as the two respective market leaders within the Health & Fitness market, adds a unique and exciting dimension to the market offering. Gym owners and managers now have the capability to review more detailed user attendance to ensure that they can offer consistently higher levels of customer service, increase retention rates and also be able to highlight those members at risk of attrition."
For more information contact 02 9031 9990.
info@gladstonemrm.com.au
http://www.gladstonemrm.com.au