Canstar Blue again rates F45 for delivering highest levels of customer satisfaction among Australian gyms

F45 has again been ranked as the top Australian fitness chain in delivering customer satisfaction in Canstar Blue’s annual ratings, earning five-star reviews for its equipment, facilities, atmosphere and value for money.

F45 maintained is ranking for the fourth year in a row.

Canstar Blue’s review of gyms and fitness clubs has seen F45 Training, Genesis Health + Fitness, Crunch Fitness, Anytime Fitness, Plus Fitness, Jetts, Snap Fitness, Goodlife and Fitness First rated on flexibility and perks, atmosphere, equipment and facilities, staff availability, value for money and overall satisfaction.

Writing about the findings, Canstar Blue’s Content Projects Lead, Dean Heckscher explained “with so much competition, gyms have had to diversify their services in order to stand out from the crowd, with some sticking to the traditional Schwarzenegger-era setup, while others stock the latest and greatest pieces of equipment to entice people through the door, and others focus on group training.

“With one in four respondents in our latest survey (25%) stating they have tried more than one gym chain, and some indicating that they have multiple gym memberships, it’s clear that choosing a gym isn’t an easy decision to make. With factors like price, location, 24-hour access, equipment, as well as staff friendliness and expertise to consider, the gym has become much more than simply a place to ‘pump iron’. So, which gyms and fitness clubs have muscled their way ahead of the pack? Our annual review has the answer.”

This year, more than 1,000 gym members participated in Canstar Blue’s customer satisfaction survey, rating their gym or fitness club of choice based on the types of factors mentioned above.

Heckscher added “for the fourth year in a row, F45 Training has taken its place at the top of our gym ratings, with its class-based, group fitness model clearly resonating with consumers, who rated it five stars in multiple categories, including overall satisfaction.

Here are the best gyms and fitness clubs in Australia, as rated by consumers in Canstar Blue’s 2021 review:

1. F45 Training

2. Genesis Health + Fitness

3. Crunch Fitness

4. Anytime Fitness

5. Plus Fitness

6. Jetts

7. Snap Fitness

8. Goodlife

9. Fitness First

F45 Training topped the ratings with five-star for overall satisfaction, with Genesis Health + Fitness, Crunch Fitness, Anytime Fitness, Plus Fitness and Jetts rated four stars for overall satisfaction, while Snap Fitness, Goodlife and Fitness First were rated three stars.

In addition to five stars for overall satisfaction, F45 Training was rated five stars for atmosphere and staff availability, while Genesis Health + Fitness was the only brand to score five stars for equipment and facilities.

Anytime Fitness, Plus Fitness and Crunch Fitness were all rated five stars for flexibility and perks, with Crunch Fitness also scoring the only five star rating for value for money.

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Images: Satisfied members at F45 (top, credit: F45) and findings from Canstar Blue's 2021 survey (below).