Ungerboeck Software offers new approach in providing customer information
Ungerboeck Software is offering what its sees to be a new and better approach to helping customers find the answers they need to questions about their software.
Drawing on the vast knowledge of their customer base, and incorporating best practices, Ungerboeck has introduced an interactive knowledge base that allows users to search for information, ask questions and have ongoing conversations with other software users and Ungerboeck employees.
Ungerboeck cite that "when looking for answers to commonly asked questions, software users are often driven to a user manual that may be outdated, or to an online, static 'FAQ' section of a website."
By contrast, Ungerboeck Software Chief Executive Krister Ungerboeck explains "because our software is highly configurable,it becomes unique to each customer and customers are given the opportunity to further tailor the software after they've been using it.
"This new interactive tool gives customers the user manual functionality that they want, paired with peer reviews and industry best practices. It becomes a living, breathing resource that offers greater insight than any static user manual could ever deliver."
The Ungerboeck Knowledge Base was recently announced at Ungerboeck Software's 2013 Annual Conference in St. Louis, Missouri, USA.
From its global headquarters in St.Louis, Ungerboeck Software International delivers world- leading event and venue management software that empowers over 40,000 users in more than 50 countries.
Since its inception in 1985, Ungerboeck has taken a market-driven approach to software development, purposefully producing software designed specifically for the events industry.
Ungerboeck Software is available in six languages and is supported by regional offices in Brisbane; Hong Kong; Guangzhou, China; Karlsruhe, Germany; and Lyon, France.
Click here to contact Ungerboeck Systems via their entry in the Australasian Leisure Management Supplier Directory.
14th December 2012 - UNGERBOECK SOFTWARE EXPANDS GLOBAL REACH TO INCLUDE CLIENTS IN 50 COUNTRIES
20th December 2011 - UNGERBOECK SOFTWARE UNVEILS FLAGSHIP MOBILE SOLUTION
27th November 2011 - UNGERBOECK SOFTWARE RELEASES VERSION 20.4 FOR EVENTS
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