Queensland Performing Arts Centre selects SWIFTPOS to modernise guest experience platform

The Queensland Performing Arts Centre (QPAC) has selected MSL’s SwiftPOS software to simplify and modernise its Point of Sale (POS) and guest experience platform.

Welcoming more than 1.5 million visitors to over 1,200 performances each year, the South Brisbane, located QPAC offers patrons multiple options to eat and drink across five restaurants and bars as well as a number of function and event spaces across the complex.

The partnership with MSL will provide QPAC with an integrated guest experience platform that will remove current manual processes and workflows, connect front of house to back office and streamline processes. The platform will allow QPAC to provide guests fast and efficient service, as well as multiple ordering and payment options depending on their preference.

The new POS solution will be built on MSL’s SwiftPOS software engine. It will provide a single source of data for QPAC and includes an integrated stock system. New functionality available to QPAC includes membership, promotions, vouchers, split bills. The platform also provides future opportunities to implement mobile self-service ordering and guest pre-ordering to help alleviate wait times during busy periods including intermission during performances.

Announcing the partnership, MSL Solutions Chief Executive, Pat Howard stated “QPAC is a valued long term customer of MSL Solutions.

“We are delighted to continue our partnership and to be able to provide QPAC with an integrated POS and guest experience solution now and into the future to help them provide the best experience for their patrons.”