AXS unveils new biometric authentication system

Aimed at delivering enhanced security and seamless access, AXS has launched a new biometric authentication feature for its mobile app.

Described as a “ticketing industry first”, the feature will provide users with a secure and convenient way to access their accounts and tickets, while also reducing fraud and improving the overall ticketing experience.

AXS Chief Product Officer, Justin Burleigh advised “we are thrilled to introduce biometric authentication to our mobile app.

“This feature not only enhances security for our users but also streamlines the ticketing process, allowing fans to focus on enjoying their live event journey.”

With on-device biometric authentication, users can log in to their accounts and access their tickets using their fingerprint or facial recognition.

In addition to improved security and convenience, on device biometric authentication also aims to offer other benefits including improved account recovery and increased peace of mind.

The new on device biometric authentication feature is now available to all AXS users through the latest version of the AXS mobile app.

AXS is the ticketing partner for the Los Angeles 2028 Olympic and Paralympic Games and also serves Coachella Music and Arts Festival, Red Rocks Amphitheatre and London’s The O2.

Image credit: AXS.