Surveys show Kāpiti swimming pools remain popular with residents

Users of the Kāpiti Coast's aquatic facilities have given the Council’s aquatics team an almost perfect mark for friendliness and helpfulness, according to recent survey results.

The customer satisfaction survey sought the views of more than 300 Kāpiti residents on the council-operated Coastlands Aquatic Centre in Paraparaumu and pools in Waikanae and Ōtaki.

Kāpiti Coast District Council Parks and Recreation Manager Alison Law says the largely-positive results are encouraging, stating “we’re constantly working to ensure our customers are happy with the facilities and the services we provide at our aquatics amenities throughout the district."

The annual assessment asked residents a range of questions on matters including preferred physical activities, equipment offerings, cleanliness and staff attitudes and approachability.

Across the board results have risen, with nearly 100% of customers rating the friendliness and helpfulness of staff across all aquatics facilities as either ‘good’ or ‘excellent’.

Law added "we have been heartened at some of the amazing compliments we’ve been given as well as the helpful feedback

“The survey highlights some areas where we could improve and we’re implementing changes where we can and using these results to help deliver even better facilities and services at our pools.”

Other key survey findings were:

• Water temperature was rated “just right” by 96% of those surveyed
• Cleanliness was given a 96% rating
• 98% said equipment was either excellent or good
• 92% approved of the SPLASH funzone activities
• 89% of those surveyed were happy with the amount of lane space available

Council is also seeking feedback from non-users of the Coastlands Aquatic Centre to find out how it can attract and retain customers.

Click here for more information.

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