Patersons Stadium scoops more awards

Patersons Stadium has gained further recognition for its ongoing commitment to customer service excellence winning additional national and state awards during last week’s International Customer Service Week.

Customer Service Institute of Australia – 13th Annual Australian Service Excellence Awards
National Awards on Tuesday 7th October 2014 presented at Crown Melbourne
Patersons Stadium
• West Australian State Winner - Not-for-profit
• National Winner - Not-for-profit
• West Australian State Winner - Customer Charter

David Hall (Patersons Stadium 2013 Employee of the Year)
• West Australian State Winner - Customer Service Leader of the Year
• National Winner - Customer Service Leader of the Year
 
Customer Service Council - 12th Annual Customer Service Excellence Awards Gala
Friday 3rd October 2014 at Duxton Hotel Perth 
National Award Category: Outstanding Customer Service Excellence in Hospitality and Retail
Winner: Patersons Stadium
 
Patersons Stadium General Manager Gavin Taylor said the awards were great recognition for an ongoing commitment to putting the customer first at Patersons Stadium.

Taylor explained “we work hard to ensure that everyone who visits Patersons Stadium has a positive and memorable experience and to receive awards in recognition of this commitment is fantastic.

“We are especially proud of our 2013 Employee of the Year, David Hall, on his national recognition and also of the entire stadium management team.

“We recognise that managing a Stadium nearing the end of its life requires us to work harder on delivering great fan experiences, through our customer service, food and facilities.

“We have made a significant investment in our capabilities and our 350+ casual staff over the past three years to raise the standards of customer service while increasing customer satisfaction and the quality of the experience for people visiting the stadium.”

Patersons Stadium recently became the first Australian stadium to receive International Customer Service Certification, which was made possible by the collective efforts of the Stadium’s management team and casual staff that work on match days.

The Customer Service Institute of Australia’s (CSIA) assessment of Patersons Stadium identified that the WAFC’s operations were at the “pinnacle of performance in Australia” in aligning an organisation’s customer service and overall business objectives.

7th October 2014 - PATERSONS STADIUM GAINS FURTHER RECOGNITION FOR CUSTOMER SERVICE EXCELLENCE