Morley Sport and Recreation Centre becomes Western Australia’s first business to become Fitness Australia Quality Accredited

Fitness Australia has announced that the YMCA WA Morley Sport and Recreation Centre is now Quality Accredited, becoming the first in Western Australia to achieve fitness business accreditation.

The recently launched Fitness Australia Quality Accreditation Program is designed to continuously build on the quality of a fitness business, with customer care and value being the ultimate goals.

Explaining the facility’s reason for becoming involved in the program, David McIlhone, Manager of YMCA WA Morley Sport and Recreation Centre advises “we viewed the program as an opportunity to demonstrate our commitment to deliver high level fitness services and business standards to our local community.”

“As part of the program we conducted a thorough review of our policies and systems and as a result have implemented several positive changes to our procedures around service delivery.”

Fitness Australia interim Chief Executive, Greg Harris stated “Fitness Australia Quality Accreditation Program is supported by the Fitness Industry National Quality Framework's six pillars, the program leads businesses through the accreditation process, which includes multiple modules designed to assess, identify and assist businesses in reaching the industry framework expectations.”

Program participants are required to undertake a rigorous process and provide evidence of compliance relating to areas such as professionalism, safety, customer care, information and

knowledge, people and leadership, with the opportunity to: iImprove the effectiveness of their business; provide greater value to their customers; and raise community expectations of customer care and service.

Harris added “The team from YMCA WA Morley Sport and Recreation Centre should be proud of this tremendous achievement and we congratulate them on their commitment to outstanding business practices and customer care.”

Fitness Australia’s Quality Accreditation Program is available to fitness businesses in Australia via accreditation.fitness.org.au or for more information call 1300 211 311.

Image: YMCA WA Morley Sport and Recreation Centre team members.