Lords Recreation Centre community scorecard result helps City of Subiaco lead the way

In 2022 the City of Subiaco commissioned Perth-based research consultancy, Catalyse, to undertake the Community Scorecard study. It was open to the community for feedback in March and April. The results of the survey were benchmarked against other Western Australian local governments and the City’s previous performance.

Community consultation shapes the City’s activities, services, and strategic focus. The City regularly assesses customer satisfaction through the Community Scorecard study to ensure it is maintaining its focus on community needs and feedback. Information gathered is used to inform strategic plans, service delivery and budgeting, as well as to identify areas for improvement.

The independent scorecard survey is conducted annually and measures performance against key indicators within the Strategic Community Plan 2017 – 2027.

The 2022 Community Scorecard results show that the City of Subiaco leads the way with Lords Recreation Centre among the services to receive high positive ratings:

• Library and information services: 98%

• Access to public transport: 97%

• Playgrounds, parks and reserves: 96%

• Access to health and community services: 95%

• Subiaco Museum: 95%

• Lords Recreation Centre: 92%

Lords Recreation Centre has a venue size of more than 9500 square metres including:

• 760 square metre gymnasium with mezzanine cardio area.

• 800 square metre group fitness area.

• 25 metre indoor heated swimming pool.

• Two Plexicushion indoor tennis courts.

• 3700 square metres of sprung timber sports courts.

• Four glass-backed squash courts.

• Licenced café.

• 150 square metre crèche facility.

Lords has a variety of long-term tenants and regular hirers who offer an impressive range of services, from learn to swim delivered by Royal Life Saving Society endorsed Go Swimming programs to Jungle Sports and Peak Trampoline. Established in 2003, Jungle Sports is one of Australia’s most popular children’s multi-sports programs, catering for children aged from eighteen months to six years while Peak Trampoline teaches trampoline in a safe and controlled environment. Students learn to improve their core stability, spacial awareness, physical strength and mental alertness as well as their co-ordination and cognition.

Lords’ purpose-built group fitness studio offers over 80 scheduled classes a week including RPM, BODYPUMP, BODYATTACK, BODYCOMBAT, BODYSTEP, BODYBALANCE, SH'BAM, CXWORX, GRIT, cycle, yoga, Pilates, aqua and swim squad. Technogym cardio machines with touch screen consoles are also available along with Technogym strength equipment including pin loaded, plate loaded and free weights.

The City of Subiaco scorecard results also include an overall performance index score, which is a combined measure of the City of Subiaco as a ‘place to live’ and as a ‘governing organisation’. The City received an overall performance index score of 73, which tops the industry average of 66.

Based on these industry standards, the City of Subiaco is leading the industry in nine key areas:

• Health and community services

• Playgrounds, parks and reserves

• Tree management

• Streetscapes and verges

• Public transport

• Food, health, noise, pest and pollution

• Graffiti, vandalism and anti-social behaviour

• Lighting of streets and public places

• Animal management (dogs and cats)

This year’s scorecard results also reveal some significant improvement areas in categories relating to leadership.

A marked increase was reported in the Leadership by the Mayor and Councillors category, which received an almost 70% positive rating this year, compared to a rating which sat below 50% in the 2021 scorecard results.

Mayor David McMullen advised “we are very pleased that the community is scoring Council’s leadership significantly higher than this time last year. We’ve been listening and making responsible and meaningful decisions on behalf of our community, and working hard to get the best out of each other and staff.

“The scorecard results show this is having a real impact on our City and, as a Council, we are heading in the right direction.

“The consultant who assisted us with the community scorecard does this work with a number of other local governments, across WA and also interstate. They’ve told us that this degree of positive movement in the space of only 12 months is exceptional.

“Council and staff are passionate about ensuring Subiaco remains a vibrant and premier place to live, and will continue to address the community priorities that have been outlined in this year’s scorecard results.”

Image: Lords Recreation Centre Credit: City of Subiaco