Kalgoorlie’s Goldfields Oasis adds Quality Accreditation to ongoing business achievements

The ongoing business achievements of multi-award winning Goldfields Oasis has seen the Western Australian aquatic and recreation centre now achieve Fitness Australia Quality Accreditation ‐ a program designed to analyse and improve key business areas – to ultimately benefit community members.

Explaining the process, Cheye Hill, Manager of Goldfields Oasis states “we took up the Accreditation Program to ensure that the service that we’re delivering is in line with industry best‐practice and for an independent 360 degree review of our operations.”

“We wanted the program outcomes to identify areas of strength as well as areas for improvement, and that’s what we got.”

“It’s important for other businesses to know that this process is both challenging and extremely rewarding.”

The recently launched Quality Accreditation Program by Fitness Australia is designed to continuously build on the quality of a fitness business, with customer care and value being the ultimate goals.

Hill adds “by achieving accreditation we’re giving recognition to the standard of service by our staff and showing our community that we have a very solid foundation of service excellence, irrespective of the many challenges associated with operating a facility in a remote location.”

Having won the national #ActiveCommunties Award in 2017 for delivering the Pledge to Park Run program, Hill acknowledges how proud he and his team feel about running a facility in a remote location and still being able to play a part as an industry leader.

Fitness Australia Manager of Quality Accreditation and Compliance at Fitness Australia, Scott Bumpstead adds “Fitness Australia Quality Accreditation Program participants are required to undertake a rigorous process and provide evidence of compliance relating to areas such as professionalism, safety, customer care, information and knowledge, people and leadership.”

The Quality Accreditation program also provides business managers with the opportunity to: improve the effectiveness of their business; provide greater value to their customers; and raise community expectations of customer care and service.

Fitness Australia’s Quality Accreditation Program is available to fitness businesses in Australia via accreditation.fitness.org.au