Golf and spa management provider Concept Software Systems acquired by Shiji

Shiji have acquired Concept Software Systems, a provider of golf, spa and activities management systems for luxury hotels.

Shiji’s acquisition furthers its aim to create an open technology stack for the hospitality industry that transforms how the industry connects across systems and industries thus increasing business opportunities and revenue for its customers.

By combining Concept Software Systems’ solutions, Shiji aims to create a broad and innovative network of technology solutions interconnected between systems while remaining completely open for integration.

With over 20 years of experience in more than 60 countries, Concept has developed a robust system that is integrates hotel property management systems with managing global golf and spa guest data, both online and in person.

Shiji and Concept have been working together for over 10 years servicing hotels across the world. “Adding Concept to the Shiji Group was a natural evolution for both companies. They understand the complexities of the global hotel and activities industry and have robust products with robust integrations making it an ideal fit for our vision of open and integrated hotel technology,” said Kevin King, Chief Operating Officer of Shiji.

“For us, joining the Shiji Group is a huge opportunity that will mean increased service and proximity with our existing and future customers. A business like ours requires working closely with the hotels to ensure the best service is delivered. The Shiji Group’s global support network is the perfect fit for us,” added Malcolm Rennie, Managing Director for Concept Software Systems.

Concept Software Systems will integrate with the Shiji Group as a fully owned subsidiary and as a Shiji Group company.

Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more.

Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises 3,000 employees in 70+ subsidiaries and brands, serving over 60,000 hotels, 200,000 restaurants and 400,000 retail outlets.

Headed by Anthony Stevens as the Country Manager, Shiji Group established operations in Sydney in July 2018 to manage the growth and customer care in the Pacific.

With over 8,000 hotels using Shiji products in the region and international offices in Singapore, Malaysia, Hong Kong and Macau it became evident that to keep with Shiji’s tradition of customer service, an office was needed for Australasian customers. 
 
“Shiji began as a technology service and support company for hotels, we know how important it is to have local customer service and support teams to support our growth.” said King.
 
King added that Shiji will be focusing on servicing existing customers while growing the customer base in the region. 

Shiji’s Sydney operation is planned to grow quickly in the coming years to service, sell and support all Shiji’s hospitality products in the Point of Sale, Property Solutions, Payments as well the various Data and Distribution services.