Breathing life into new business with Debitsuccess

As one of Australia's most experienced fitness industry consultants, Roger Westerman knows how much of a challenge it is to run a successful fitness club, let alone three.

Westerman's industry experience spans over 25 years, and includes the roles of rollout Manager for Fitness First in Queensland and Chief Operating Officer for Goodlife Health Clubs, where he was instrumental in growing that chain from one club in 2001 to 40 clubs in 2010.

So, when Westerman established the third club for Breathe Health Clubs, he knew that this new business would benefit from the same progressive, innovative billing administration system that has helped the first two clubs in his chain (at Hervey Bay and North Lakes) get on their feet and experience solid growth.

Throughout his long career, Westerman has utilised the business administration tools available from Debitsuccess to ensure his member payments are processed quickly and efficiently.

Those tools are used in Breathe's existing clubs and have been introduced at the new club in Toowoomba.

Westerman explains "Debitsuccess provide a strong, cost-efficient platform for the member programs and services that we run. Without these we would require at least one full time and one part time staff member just to keep track of and chase up payments."

As a consultant to the fitness industry across Queensland, Westerman assists clubs in improving their bottom line by optimising their operational administration.

One of his key recommendations to any club starting out in the fitness business is to ensure that their new member processing is done quickly and efficiently so to maximize cash flow.

He adds "without guaranteeing this regular revenue stream, a fitness centre business is going to struggle.

"The benefit of Debitsuccess is that they provide full functionality for the running of a club. They have a great product and their service team really makes the effort to build a strong relationship with you to assist in any issues along the way."

Westerman says Debitsuccess' full service model has also been beneficial to Breathe Health Clubs for credit control, concluding that "their tried and tested processes for handling every stage of the billing process mean huge cost savings for us in terms of time, energy and money.

"I highly recommend them for their strong track record of reliability and how they listen and respond to client needs."

Click here to contact Debitsuccess via their entry in the Australasian Leisure Management Supplier Directory.