Centaman offers ticket to the Top at the Q1 Deck

Centaman Systems have had their management software for point of sale, stock control, ticketing, memberships, online sales and group bookings installed at the Q1 Deck at the Q1 tower on the Gold Coast.

Q1, the highest residential building in the world rises 230 metres above the beachside at Surfers Paradise.

Its observation deck, on Levels 77 and 78 of the tower offers visitors to the Gold Coast enjoy stunning 360 degree across the region. (The observation deck also has one of the world's fastest elevators that whisks visitors from ground floor to level 77 in just 42.7 seconds).

When looking for a partner to build an effective solution for their visitor management, the QDeck team chose Centaman to provide their market leading integrated attraction management solutions. The Centaman solution includes specialist electronic point of sale and ticketing systems at the ground floor entrance as well at the QDeck retail store. The system provides fast processing for general admission ticketing, retail sales and inventory control for the QDeck retail shop as well as managing group bookings and events in the function centre.

Additionally, the Centaman system is used as a comprehensive membership and CRM database to manage visitors including those that visit QDeck multiple times a year. Visitors to the attraction can now purchase their tickets to QDeck in advance online, printing confirmations at home and presenting them to the QDeck's customer service team for verification. By having an integrated system for both on-site and online requirements with a single, scalable, database QDeck are able to access real-time management reporting on ticket sales, actual admission numbers, sales figures, inventory levels and online sales at the click of a mouse.

As Dennis Cootes, Observation Deck Manager at Qdeck explains, "the major advantage of the Centaman solution was that it was able to effectively integrate all aspects of our business activities - including admissions, tour bookings, education groups, memberships, retail shop, online sales as well as conferences and events - all through one system."

Mark Iles, Chief Executive of Centamam Systems, adds "our fully integrated attraction management solution is ideally suited to QDeck. Our solution allows them to provide a rich customer experience to visitors on-site and online and generate strong management information to drive the business."

For more information on Centaman Systems visit www.centaman.com.au