SCG gets recognition for world-class customer service

The Sydney Cricket Ground has been recognised as a world leader in customer service by the Customer Service Institute of Australia (CSIA), with the famous venue achieving certification under the International Customer Service Standard.

Advising that the globally-recognised certification reinforces the high priority and focus of the organisation for delivering outstanding customer service, Venues NSW and SCG Chief Executive, Kerrie Mather stated “excellence in customer service is essential to delivering extraordinary live experiences and destinations for our customers, sports partners and our many commercial, community and charity partners.

“We are delighted to receive the certification and the recognition that we are delivering best practice customer service and putting customers at the centre of everything we do.”

The SCG is a part of the Venues NSW network, which includes Stadium Australia, Sydney Football Stadium, Bankwest Stadium, McDonald Jones Stadium, WIN Stadium and Entertainment Centre and Newcastle Entertainment Centre.

Mather added that the SCG’s world-leading customer service framework is a perfect roadmap to implementing best practice customer service management across the entire network.

The Sydney Cricket Ground joins Sydney Airport, HCF, Optus and Melbourne Cricket Ground as receiving International Customer Service Standard (ICSS: 2020-2025) certification.

Images: The SCG's hospitality on ANZAC Day (top) and customer service for fans attending the Sydney Roosters v Manly Warringah Sea Eagles in Round 1 of the 2021 NRL Season (below). Credit: SCG/Venues NSW.