IAAPA partners with Satisfi Labs to deliver AI-Powered solutions for attractions industry

IAAPA, the global association for the attractions industry, has entered into a three-year partnership with Satisfi Labs, a leading AI-powered conversational experience platform. This collaboration is set to bring cutting-edge solutions directly to IAAPA members, designed to enhance communication, boost guest engagement, and streamline operational efficiency across the global attractions sector.

The focus of this partnership will be the launch of AI-driven chat experiences specifically for IAAPA’s members, such as the Global EXPO Bots, all tailored to meet the needs of attractions professionals. These chat experiences are designed to help members access real-time, personalised support, helping them provide seamless guest experiences, improve internal efficiencies, and stay connected with IAAPA resources like never before.

Additionally, IAAPA members will benefit from specialised AI training programs, informed by Satisfi Labs conversational AI expertise and experience, that will equip them with the knowledge and tools to integrate these technologies smoothly into their operations. These programs, crafted specifically for the attractions and entertainment industries, will enable members to harness the power of AI, opening up new opportunities to innovate and elevate guest services.

Jakob Wahl, President and CEO of IAAPA notes "our priority is always to empower our members with the best tools and resources available.

"This partnership with Satisfi Labs provides a transformative opportunity for our members to lead the industry in AI integration. By enhancing their ability to engage with guests and optimize operations, we’re helping them take their facilities to the next level."

This partnership not only benefits individual members but also reinforces IAAPA’s role as a leader in industry innovation. By aligning with Satisfi Labs, IAAPA is solidifying its commitment to staying at the forefront of technological advancements, ensuring that the global attractions industry remains dynamic, forward-thinking, and competitive.

Dan Flores, Head of Tourism at Satisfi Labs shared "working alongside IAAPA to bring AI solutions to such a creative and guest-focused industry is incredibly exciting. Together, we are creating tools that not only improve guest experiences but also push the boundaries of operational efficiency and innovation. We’re thrilled to be a part of this journey."

This collaboration marks a significant milestone in IAAPA’s mission to drive technological progress in the attractions industry. As AI continues to evolve, IAAPA and Satisfi Labs are working to ensure the industry is equipped with the tools necessary to succeed in this new era of guest experience and operational excellence.

IAAPA is the largest international trade association for permanently located attractions, representing leading industry professionals and companies from over 100 countries. IAAPA is dedicated to promoting innovation, safety, and excellence within the attractions industry, uniting a global community of professionals. 

Satisfi Labs is a conversational AI platform that creates intelligent chat and voice solutions for industries such as entertainment, tourism, and retail. Satisfi Labs’ mission is to enhance customer engagement and experiences through innovative, AI-powered solutions.