AVPartners attains certification to maintain industry leadership

AVPartners, one of Australia’s leading audiovisual companies, has taken an unprecedented step to further support their performance by attaining ISO 9001:2015 Certification. 

ISO 9001:2015 specifies requirements for a quality management system when an organisation:

• Needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and
• Aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

With ISO Certification requiring significant time, money and resource, it has rarely, if ever, been undertaken by an AV outsourcing company in Australia. However, AVPartners’ management considered it critical to their positioning as the market leader in quality and service delivery.

As AVPartners’ Managing Partner, Andrew Hackett explained “ISO Certification is a very serious commitment to quality, performance and people. It’s taken two years to achieve and involved a complete review of every policy, process, business system and software application. We’re very proud of our team for their dedication and commitment to the ISO project.”

ISO Certification is not an undertaking that can be handled solely at management level; it requires the involvement of every member of the team throughout the organisation. Fortunately, the strength and unity of the AVPartners team nationally proved highly advantageous to the successful attainment of ISO Certification.

AVPartners’ ISO Project Manager, Maria Kirkman added “at AVPartners, we don’t do things by halves.

“Our commitment to delivering the best service, products and performance made our aspiration to reach the ISO standard a natural next step.  It wasn’t easy. In fact, it’s a daunting task but our teams embraced the challenge. 33 executives and staff undertook external ISO training with a further 12 trained as ISO auditors.”

For AVPartners’ clients, the ISO accreditation means a level of consistency and certainty in service delivery that is recognised internationally as being best practice.

According to Senior Partner, Merv Jones “ISO has become a way of life, and our business is better for it. But it’s not for the faint-hearted; it’s a serious management commitment to provide resources to attain and ongoingly support and maintain our business to the ISO 9001 standard.”

Fellow Senior Partner, Phillip Delangen, added "the ISO project started in earnest with the appointment of Maria Kirkman in January 2016.

“Maria was charged with the responsibility of taking the AVPartners organisation on the ISO journey and she did it brilliantly. We’re rightly proud of her and our teams for embracing the ISO challenge with such enthusiasm and commitment.” 

Click here to contact AVPartners via their entry in the Australasian Leisure Management Supplier Directory.